Online price errors are making a lot of Wooters mad. Should companies honor the listed price?
Probably talking about this deal, http://deals.woot.com/questions/details/8d8e846b-5a64-4253-a8e8-e3b9baf55895/is-anyone-getting-there-369-00-laptop-from-buy-com#7.
Well, I guess it really depends on how big the error is and how much the company is going to lose if they honor the price. If you see a new Gen 4 iPod Touch 32gb for $20 when the normal price is $299 then I would say no, this is an obvious error. But, if you see the same iPod Touch for $250 then maybe since it could be just a really good deal. But this is all up to the company, I do not believe they are required to do this if someone made an error.
I mean, yesterday Woot left the WootOff lights running for an hour after the Monkey but never put up a new item, they finally just turned the lights off. Should they have put up a new item? I think so but they weren't required to. Probably just a new variation on the psychology experiment they are running.read more collapse
Mistakes happen. Most online retailers have verbiage in their terms and conditions that they are not responsible for fulfilling orders that were the result of a price mistake.
Walmart.com, for example, has the following language in its terms and conditions:
"While Walmart.com strives to provide accurate pricing information, pricing or typographical errors may occur. Walmart.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, Walmart.com shall have the right, at Walmart.com's sole discretion, to refuse or cancel any orders placed for that item."
While some companies may fulfill orders with price mistakes for marketing or customer satisfaction reasons (such as 6PM.com did, see here: http://tinyurl.com/25c3kyt), doing so can be quite costly, especially if there are a large number of orders to consider.
I am all for getting a good deal, but price mistakes are generally just that--mistakes.read more collapse
- Oct 22, 2010 4:07 PM
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