Any IT people dreading going to family gatherings for the holidays?
It never fails that whenever I go home for the holidays I'm always removing some type of malware from various family computers. Anyone else dread this aspect of the holidays?
by
penarestel
asked 5 months ago
I don't have quite the same problem as you, since ppl come to my house for the holidays, not the other way around. BUT, I've become very careful about what I give to whom in terms of tech stuff, specifically because I don't want to be an on-call support person for that gift throughout the year. For some folks, I won't even give an sd card or mp3 player, or they'll be bringing me their laptops and asking me to download songs for them and load them on the cards & mp3 players. Honestly, it's happened.
@pamfenway: I've had the same thing happen before. I've since made a new rule concerning tech gifts; I only give them to people that can solve their own problems.
Oh yeah, been there, done that, although since I moved from helping remove virus's to recommending we do a full Flaten/rebuild on their computer, I've been asked far less often to work on them... The one exception was my grandfathers computer, which he used for Geneological work, but continually got trashed out by all my cousins downloading WildTangent games, and other malware based games on his computer.
Not sure why IT would have anything to do with the DREAD of family gatherings, BUT YES, I am IT and I have an un-natural dread of family gatherings. Maybe it is because I am always asked to FIX someone's computer.
:)
I have built computers for pretty much every member of my family. Most of them are pretty competent and can fix most things on their own. My parents, on the other hand, are different. My dad called me over to fix his computer because the speakers stopped working. After spending 2 minutes checking all the wires, I found out they were unplugged from the subwoofer. I know this holiday season will be spent setting up everyone's stuff. My dad just bought a laptop and I am sure as soon as he receives it, I'll have to go over there just to connect it to his network, which I set up. I love my parents, but the constant phone calls for the simplest tech questions gets really annoying. Then they go and tell all their friends how I can fix computers and more and they expect me to do it for free because they are "friends of the family".
I used to do the free family tech support, but I've stopped doing it. It got to the point where I didn't get to enjoy the day. I told everyone that if they want tech support they can pay me, or they can do their 9-5 jobs for me for free.
Interesting. I'm not an IT guy and I do the same crap. I suspect just having a clue about computers is what draws the attention.
@penarestel: Amen to that!
heh, good question.
I wound up removing a virus/malware of some sort on my Aunt's computer last year...probably going to have to look at it again this year....
My brother has already called me to let me know he is bringing me machines to clean =(
Yeah, I'm already in loathing of the season. I've had two relatives so far blatantly admit they are bringing a laptop to the family gathering so I can "take a look at it". This happens every year and if two are actually admitting it, that means the other members of the extended family have thought about it and I'll be open cases before I can watch anyone open gifts ><
I'm skipping the fam this year. They got me for thanksgiving :). I'm having Christmas with my best friend from college and her family. On the contrary, though, I like being tech support for my mom's PC and making sure it works well. That kind of stuff is what got me started. Thanksgiving I upgraded them to Win7 with a clean install (I like to wipe out my eternally home dwelling sibling's crap every now and then). I had forgotten a few years ago I left them with Vista O.O.
I'm a Mac/Linux guy, so I always say "Sorry, I don't really know Windows. But, I hear of something called Malwarebytes, or something. You should try that."
Family/friends that have Macs never ask for help, and saying "I'm a Mac guy" in some form usually keeps others away. I also have a shirt that says "No, I won't fix your computer", that I sometimes wear as an undershirt, and show it when needed.
I always jump at the oportunity to fix pc's - family or not. I can't tell you how it has been paid back tenfold. Granted, 99% of the time it sure doesn't pay off, but when I ever need a favor - moving, car advice, handyman stuff, etc., the first thing I do is call someone whose computer I have fixed.
Not an IT person, but just dreading going to my wife's family gatherings.
Not dreading. Whenever I visit anyone's house I secretly "fix" their computer, mwah ha ha.
I used to be the goto guy for family tech issues, but I finally broke them of the habit when they started getting vista machines. I simply told them that it was too different from Win98 (last version of wintendo i used) that I didn't feel competent to fix whatever may be wrong. (Yes, it was a lame excuse, but they bought it.)
I had to make a rule: No tech support until after New Year's. Then if the issue really needs to get fixed, bring it over to my house (with a case of beer and possibly some food).
Once the issue is fixed, it's Horseshoes and fun.
I feel like sitting in the corner tinkering with someone's computer issue is often much easier than interacting with my significant's family.
@gthuffines: Sorry but I need to know. Did you just read the headline and write your answer off of that? I think he does a pretty good job explaining why it's related :P
I think some of you are missing a great opportunity! Fix the computer, then, when presents are unwrapped, you get your choice of whatever the computer owner gets!
Won't take long to cure that problem...or you get some extra presents for being so "good"...
Do you mean like.
I am going to my sisters and she ordered a TV wall mount, new router, Google TV and other things to install at her place?
@ekgflatliner: Yes, beer and nachos are very strong items to barter with when it comes to fixing stupid problems. We should use beer and nachos our national currency. Cheese!
I actually had to have a fight with one of my siblings over this... I was a holiday guest, and they gave me all this (edited: profanity) to do - i said we should do this another day - I'd like to spend time with the family.. I was called ungrateful, lol. I left, and that particular sibling no longer receives any form of tech support from me. She apologized after spending hours on the phone with dell - but the damage was done. I'll happily visit, and it's not a feud or anything.. but i simply will not touch any of her devices for her again.
With that said - i'm happy to help any of my family with their computer troubles... but won't be ambushed at a holiday gathering when i am a guest. Nope... you want your crap fixed for the 5th time- we do it on my schedule and at my convenience. Only exception is a couple of older relatives who would otherwise get taken for a ride by geek squad idiots.
Love this question. =) We are home for the holidays this year, but every time I go home to my parents', I spend about 1-8 hours removing spyware and assorted malware from their machines.
In a related story, I vowed never to buy my father any more electronic presents after getting non-stop calls about setting up Tivos, iPods, or Kindles (despite him being ex-IT himself).
Happy Holidays, fellow geeks.
Yes, this happens whenever I go any sort of gathering, not just family. As soon as someone asks me what I do for a living, I get the 'Hey so my computer is slower than normal, do you know anything about that?'
For family I'll entertain them with an answer/recommendation, anyone else though I just say for $20 I'll look at it.
Does Festivus count as a holiday? If so, no I do not dread. If we are talking Christmas, then yes. I don't have time to remove garbage from my family desktop. I sure won't have time to remove it from other's computers.
I am not IT but I know enough to be dangerous. I am usually trying not to roll my eyes when the family talks about how much they paid the geek squad or another local shop. Often the end of the story is they could not fix it so I got a new one.
It's always what people get on Xmas I wind up installing, configuring, fixing, reading instructions for, etc. I swear to the Baby Jesus, someone could buy a frakkin nuclear reactor and if it had a USB cord I would be expected to get it powering the house before the ham comes out of the oven.
Well first I'm the third "computer nerd" in my immediate family so my dad and brother get the requests before me. (Funny story about my dad's tech support for my grandad. My dad was called to come to my grandad's place because his new computer wouldn't start any more. Turns out he "organized his files" by putting all the .dlls in one folder, all the .exes in another etc...)
But since I'm a programmer I just go with the "Oh, I'm in making software, I don't really know much about hardware" It seems to work :D
@pattiq: Ooooh I like that!! Maybe I should try "Oh looks like you need to just buy a new one, if you do I can help by recycling the old one/using it for parts" it might be last season's tech but free is good ;)
@sorensok: My only issue with this one is that a majority of my family lives 1600+ miles away, and I know how to do just about everything else that would need doing... auto repair, home repair, computer repair, welding, etc. The bigger problem I have is when people at work learned I'm a JOAT... For a while in there, I didn't have a free weekend, as people kept on scheduling my time away from me to come over and take a look at their electical wiring/pipes/computer/network/engine/broken chair legs/trim woodworking/furnace/lawnmower/rototiller/snowblower/whatever.
gets annoying pretty quick when my plans of drinking a beer, and staring aimlessly at the TV gets smashed away from me.
Nope, they have never said they got a virus or asked me to fix anything. In fact they get nervous if I do use their computer because I might "mess it up" i.e. change settings or install something.
Used to dread, but now with USB drives and Portable Apps it's kinda fun & not nearly as time consuming.
A few years ago I spent 5 hours on my sis's machine, mostly doing updates- on dial-up. Never again.
@goatcrapp: Your story reminded me of a visit I made across country a few years back. My bro had been after me for years & I finally went. When I got there, my bro showed me the guest room. On the dresser was a box of chocolates and a letter from my s-i-l, who was not at work. Both were sitting atop her laptop. The "letter" was a "welcome!" and then a list of things she wanted done on her laptop!
My parents don't know enough to mess things up, other than "the volume doesn't work" or "the TV won't turn on. That takes all of 5 seconds to press a button. My grandma doesn't want anything changed on her computer my b-i-l is a programmer. My brother thinks he knows everything.... you get the gist. The only time I do tech support is when I want to use their computers.
I used to, then I started giving out rocks to those that took advantage of my "that's not a coffee holder it's the CD tray" skills.
I still do it for my sis though.
I work for Comcast. Need I say more?
Christmas Day at my parents I'm already booked to set up a new home TV and home theatre, set up two new computers, set up a new wireless network system, and update lots of software and firmware. Yay.
The best thing I ever did was install remote desktop software on all my parent's and in-law's computers. (Live Mesh, if it matters to anyone). Now when they have an 'emergency' I don't have to run out -- I can diagnose and fix remotely. Priceless.
Yes and no. I always dread the stupid questions, but now that my business has an online store I can try to make some sales. HAHA!
I hear you. As long as they have some nice booze and keep it coming, I don't mind...
If someone wants to know more about becoming a pilot I talk with them about it. That's what I know. If I want help with my computer I talk to my brother about it, that is what he knows. When I have a question about health or the human body, I talk to my doctor friends. When I have a question about a pet, I speak to my sister-in-law, the veterinarian.
If you dread helping people with the very skill that makes you worth a pay-check, then you should find a job that you do not hate. People who are veterinarians spend most of their free time talking to people about pets. Just like everyone else who has a skill of any value. It is a major part of who are to be able to share your profession. You probably need to get over yourself. Or maybe you like to vent a little bit by complaining here on some semi-anonymous message forum. In which case, moan away.
I'm planning my Christmas visits around avoiding the Aunt that can't figure out a damned wireless router. She showed up with her laptop, including original box, power cable, etc to Thanksgiving...
I understand "helping" people with things, but it is when they EXPECT you to fix everything they did wrong with technology on a holiday - I'm pissed.
Honestly, spending a holiday celebration fixing a computer is one of the most fun ways I can imagine it. Just give me some spiked eggnog, tell me what is wrong and leave me alone. I'll be fine sitting in the office fixing whatever...
Ha! Am I the only one who prepared for this???? I teamviewer/logmein fixed PCs 2 weeks ago for my close relatives. I expect a nice visit.
As for my not close relatives, it gives them something for them to talk to me about. I really do not care what sports team beat what sports team...
@acraigl: i am sorry
No, I always dread when an IT person shows up at a gathering.
Oh come on, I'm just spanking your ego a little, it's all for fun.
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