questionswhat would you do?


I would like to add my wife has an identical PC with the 2 500gb raid drives and has never had a problem. (Same MB, memory, heat sink, hard drives and video card. And NO I CAN NOT PUT A DRIVE IN HER MACHINE, I asked. I shut my PC off every night and she leaves hers on 24x7.


Seagate QC is not what it used to be. Even worse, their customer service often leaves something to be desires; I'm surprised they have been so kind to you. I would suggest moving to drives from a different manufacturer - it's a good thing you have them mirrored currently so you can survive single drive failure.


@caffeine_dude: Right there you highlighted one big issue ... leaving the machine on like your wife does will sometimes add up to less stress on the drive than shutting down and starting up on a daily basis.

Also, @lparsons42 is right about Seagate not being what it used to be, but in this case it's been about 16 years since I had a reason to trust their quality myself. Buy from someone else. I, personally, have had good luck with Hitachi and Samsung drives in recent years, but with the way the companies keep buying each other's drive divisions, who knows who's making what these days.


@psaux: Right, 4 years ago when I purchased the drives to me Seagate = quality and speed.
What about Toshiba?

So I have thought about it, and I think my plan is to replace this drive under warranty and when the drive dies I will pony up for a pair of non Seagate TB drives. But I still want to know, perhaps I will change my mind. What about Toshiba or WD drives? I was hoping the solid state drives would drop so low that mirroring 500gb would be the same cost as raid5 500gb drives, but I do not see that happening. For that to be true 500gb solid state drive x 2 = or < 3 standard drives.

So your saying just forget about the drive under warranty and buy a new drive and save the 10 bucks?
Do you see any you would recommend? I would like at least 500gb.


@caffeine_dude: I would recommend the Western Digital Red series of drives. They are a bit expensive but do have a nice warranty. These drives are designed for NAS, but work great for almost any purpose.

As far as hard drives go, we really only have two brands to choose from Western Digital and Seagate. Seagate owns Samsung and Western Digital owns Hitachi. As for Toshiba, I'm not sure.


@caffeine_dude: Please explain why you're turning it off? I'm not trying to be troublesome, I just don't understand. Have you tried just leaving it on for a while, and seeing if that helps?


@shrdlu: I can't speak for why he is turning it off, but I can hypothesize. My father turns his computer off every time he is done because he wants to "save electricity". While I'm sure my wife and I use a TON of electricity since we leave all of ours on, I will continue to do it so updates can run at 3am and reboot and not interrupt me when I sit down to use the computer.

I look at it like a light bulb. Though I may be some radical exception, I have rarely ever seen a light bulb in my house just go out while on. They almost always burn out when the light is turned on. I have no empirical evidence to back this up, but hey, it is what happens in this crazy house of mine.

I tried doing some looking can't find anything backed by hard evidence. But, in regards to the hard drives - it would make some sense. A computer sitting at idle my spin down hard drives. But a computer shut down and turned on does spin that drive and drive head a lot while shutting down and powering on.


@hackman2007: I am not so happy with the 5 year warranty of the drive as it cost 15 bucks per return, multiply that by the number of drives returned I could have purchaced a new drive without headache of testing each drive.

@shrdlu: @jha1223: I only use my PC on weekdays about 2 hours a day. I really do not think that shutting it off is an issue as the 320gb drive I have had forever still operates fine. A few years ago I did leave it on 24x7 but I gave it quite a work out from streaming music to encoding movies, to playing games.

As for the drive it is reported by SMART as failed.

I have a new question, would you use the 1tb green drive as a primary drive and just buy a 2nd TB drive?
This seems like a bad idea as when I want to access the drive there is a delay and I can actually hear the drive spin up. I am not sure how it would act on a primary system drive. Any one with experience? What if I mix and match drives (green and blue) for raid1? I am still interested in Raid5.


@caffeine_dude: You can use green drives as a regular boot drive but it will be slower. I would also not recommend using green drives in RAID since they park the heads more than other drives. Western Digital has modified the firmware of the drives so they do odd things (do a search for green drives and RAID for more info). If you are going to use RAID for WD drives, you want the RE drives which are crazy expensive.

Also, when returning drives, hard drives should fit in a USPS small flat rate box. Purchase the label online and you get the delivery confirmation for free. Much better than paying what UPS/Fedex wants. Just an option to save you some money.


@hackman2007: Thanks for the return option, but Seagate has crazy rules for returning the bad drives (Check it out here I laugh at this because when you order a Seagate drive from Tiger Direct they come in the bottom of a box with paper on top, not in the special drive box required to send in the damaged drive in. Which makes me wonder if I would have received the drive in the package with clam and end caps as seen on page 5 if I would have this problem now) Only 20 pages of return instructions. I just do the hot swap so I get the drive sooner and I get proper return material.


@psaux: I am not buying the off adds stress, the other 2 drives are older then the system drives and I never had any issues with them, I guess you could argue the TB drive is older too.

I am still back to the idea, I had 2 good drives that failed, I sent them in for other peoples problem drives.


@caffeine_dude: I've actually decided that your belief about getting Opie (Other People's) drives is probably the correct one. If it were me, and I were you, I'd quit now, before wasting any more time, and just move on to other drives. I've also mentally added another notch against buying anything from Tiger Direct, since I believe that your guess on initial mishandling in their shipping methods could be a contributing factor.

I give money to CDW on the rare occasion that I actually want a new piece of hardware. If it's really important to me, I pay for the support structure. I've also bought refurbed desktops from Woot (not recently, though) and Blair, and been perfectly happy with them.

Dump those drives. Start over. Sorry about Seagate customer service, but then again, everyone [1] seems to have lost sight of how to run customer service. So it goes.

[1] Except Nordstrom's and Neiman Marcus, of course.


@shrdlu: No issues with customer service for me from Seagate, I automate everything and follow all the intsturctions. I actually like tigerdirect, well everything except for the way they package hard drives.

@hackman2007: I have not shopped for drives in 4.5 years. The blue drives used to be for everything.

I am really liking the
$70 TB drive But they are blue drives. I was thinking 3 for raid5.


I ruined my keyboard drooling over this
My brain was justifying the heck out of the purchasing this drive drive.

edit I need to stop looking the 240 drive would be sooooo nice. But the 120gb would be all I need.


@shrdlu: I just submitted my Segate RMA in for the drive, now it does not cost me anything. They will send me the drive and I will put my drive in the box they sent. They will include a postage sticker. I had to secure the replacement with a credit card, just in case I do not send back the damaged drive.