questionscan we talk modems?



(Sorry I don't have much more useful information.)


when our att modem went bad i picked up a new one at a bricks&mortar store (no modem, no home internet with which to order a new one). so it's not unheard of to get a 3rd party modem.

now you have a sample size of one schmuck who did.

no1 no1

If you were renting and they aren't giving you a new one for free after the old one broke, it's certainly time to buy it yourself. I can't speak much for the DSL folk (though I can't imagine it to be much different) but most people in the know will buy their own cable modems if they plan to stay put for 2 or more years. It's just cheaper in the end.

My advice, buy it yourself, just make sure you are positive what you are buying is compatible with their system. Once you buy it, I think you'll just need to call At&T and give them product numbers so they can get the information in their system and make sure it's sending you the internet you are paying for.


just go to and search for modems. probably the best source online locally.

if you go online, check out eBay.

if you want something local, then you'll find good DSL modems at Best Buy, Office Depot, Office Max, Target, and even Walmart.

oh, sometimes checking those places above online - Best Buy, Office ... Walmart - will give you a good price, maybe free ship to store and pickup there.

just be careful because AT&T is trying to convert everybody to uVerse and that requires an ASDL2 modem.

Settings for a DSL modem.

I have said this before. I got DSL. No way I was paying $5 a month for rental fees on a modem that I could replace for $40.

Can you rent and buy. Rent a modem until you get the DSL modem configured and working?

I got a Dlink I set the setting needed for qwest (at the time).
I had issues with my house. I borrowed a qwest modem and could not get it to work. I called support. It makes their job so much easier if it is all their equipment.

In the end we had a weird issue that they could not find. They replaced every single part in my connection from the main box to my house and this resolved the issue. I am sure this cost thousands of dollars but it did resolve the issue. I would not expect them to replace all this when I would not have gone to the effort to replace the modem.


When I had DSL I got the modem free from BellSouth (now AT&T) but I bought the cable MODEM that I have rather than pay the ISP a rental for one. Before you buy one do some research and make sure that there are no known communication issues between it and your router. There never should be but I had a router that wouldn't talk to my DSL modem and did a little research and discovered that several people had the same issue with that combination of modem and router (although both manufacturers' tech supports denied that it was even possible).


When my old modem died, the local service provider send me a new to keep me from switching. The catch was I had to sign a 1-year contract.


@hossdawg97: Okay, super dumb question. What is a router? Where is it? Would I need to ask AT&T about it? When I signed up for AT&T years ago, they gave me the modem and physically set it up. A few years ago that modem died, and when I called about it they wanted to sell me one and I stomped and snorted and told them to cancel my service and they mailed me a new one for free. At this point I think it's only fair that I buy one. I have always had 2Wire brand modems. If I get that same brand, is it likely to be compatible with my existing system? It's almost worth the extra $60 to buy it from AT&T and just not have the hassle, but I need to eventually learn this stuff. Oh, and I am on straight DSL, I haven't been shoehorned into UVerse yet.


@moondrake: Your router is the device that you actually plug your computer into or connect your wireless devices (laptop, tablet, ect.) to. generally you have a modem that's plugged into your cable or phone line then a router plugged into the modem. They make some devices that are combination modems and routers but I have always preferred not to use those. Your setup is usually going to be something like this:


@hossdawg97: Awesome answer. I must have a combo because I just have the one 2wire device plugged into the phone line and into the desktop that's incorporated into my living room entertainment system. The blu-ray streaming media player, tablet and all the laptops communicate with it wirelessly and I use a hardline from the printer to whatever laptop I am printing from. I have looked at routers for sale more than once and tried to puzzle out exactly what they are for but never been quite sure. I kind of guessed right, but it didn't seem needed in my setup. So I either need to be sure whatever device I buy is a combo, or buy both devices. My modem was working fine last night, so it appears to be breaking down rather than fully dead. This gives me a little time to study and shop.


@moondrake: Maybe a silly question, but have you tried the unplug modem power - wait a minute - plug modem in routine?

Can your computers still see each other on your home network? My experience with DSL combo router-modems has been that they fail suddenly and completely. In each case where it continued to work intermittently, or lost the internet connection but not the local network, it turned out to be the DSL supplier rather than the modem. YMMV.

One of the times that I had a partial failure, I ordered a new modem from my DSL supplier (Qwest). Installing the new modem did not fix the problem, which turned out to be in their lines. I returned the replacement modem for a full refund.


@turbinator42: I have tried the unplug routine. I don't have my computers networked because I have no clue how to do that. This is why I often turn to you guys for help, I am not all that sharp on these matters. I really appreciate your intellectual generosity.