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Will a service provider void your warranty if they find out you have rooted your phone?

I rooted my father in-laws phone so he could tether his tablet and get internet service. I told him not to take it to the store but to call me if he had any questions. Of course 3 moths later he forgets and takes in to the sprint store. They saw that it was rooted and told him he had "illegal" apps on it. So now we are wondering if they are going to void his warranty or cancel his insurance.

by jmattoon
asked 4 months ago

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There's nothing illegal about rooting the phone, but tethering without paying for the service is (I'm guessing) a violation of his contract. There's rooting to install apps you normally couldn't, and then there's rooting to get out of paying for a service.

They may have grounds to terminate the contract. They may even have grounds to retroactively charge him for the time he was using tethering without paying for it.

rprebel
4 months ago

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If I had to guess, without knowing exactly what happened and what the contract says, nothing will happen. The people working in the Sprint store don't make enough money to care.

hackman2007
4 months ago

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Technically, the moment the phone was rooted you voided the warranty. As far as insurance? Hard to say. If the phone gets destroyed or lost, there would have been virtually no way they would have known it was rooted. As far as "illegal" apps, tethering apps aren't illegal, but they may violate provisions in the service contract and since they do charge more for their official tethering service the provider could cancel your contract.

ganzhimself
4 months ago

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