questionswhat do i do about continuous mail delivery…


Did you talk to a supervisor or just whoever answered the phone. Time to go up the chain.


Get a PO box. Consider it cheap insurance.


Talked with a supervisor.


When I was a teen, my mom got into a contest of wills, over a similar, but more extreme problem with our carrier. This guy was actually visible for several hours a day napping, while parked under a tree in the neighborhood. Then he would rush through his route, saving time by just randomly tossing the mail into any old box. After she complained, he said that our dog was menacing him. Apparently our dog was able to unlock the door, and go outside to do so, but was clever enough to slip back inside, before anyone else could catch him. It took several months of investigation, before delivery resumed to our home.

I would certainly complain to a supervisor, but you might also follow @ohcheri: 's advice and get a box. Until you do, just for grins, take a picture of any mail that is misdelivered to you.

Thankfully I have a great carrier now , I'd like to give a shout out here to Juan. :-)


@pickypickypicky: Ha, I was coming here to express my gratitude for my awesome mail carrier(s). If/when I have a package come that won't fit in the box, they bring it to the back door and leave it -- out of sight, out of mind. We primarily use the back door anyway, so it's a real plus.

Reading stories like this reminds me of all those customers that I spoke to years ago when I was working credit card collections. Unfortunately, "I never got a bill" isn't really an excuse that will get you anywhere, but if you elaborate with something more detailed (such as this), I'm sure you might get some leniency.

I suggest stock-piling some evidence (pictures, video, etc) and keep track of the dates. It will go a long way when you present it to your local Post-Master -- and just to be safe, get a PO Box until all of this blows over.


Document everything. When you have an issue, send it through the USPS webform, then call the Post Master for your area. But you know what really did it for us? (I'm lucky enough to be home to do this) I started chatting up our delivery people. We still have some issues now and then, but my basic mail delivery is much more reliable than it used to be.


I have the same issue. Everyone in my neighborhood has for the last 7 years. I have spoken to so many people, and nothing has been done. The sad thing is that we have boxes at the end of the street. It isn't like they have to deliver to every house. I have email notifications for bills. Yeah, I still get the paper ones, just late or never. I set up reminders with my bank for them as well. As for packages, I send them to work. Magazines I get digital. We are constantly stopping at neighbors to drop off their mail, and they drop off ours. It has become social hour.


I work for the Postal Service as a rural contract mail carrier (no benefits, no sick days, no pension, and I have to use my own vehicle). I also have a small internet business and do a fair amount of shipping.
I can tell you no matter what you do, or who you complain to, it probably won't get better. The USPS is losing money left and right, and service is suffering. First Class packages I ship often take two weeks or more to arrive.
The USPS is forcing people to retire, and hiring people off the streets for low pay and no benefits. Call the complaint line (1-800-ASK-USPS), and you'll most likely have to hold for over an hour.
Having said that, you also need to realize mail delivery is a free service. Some people think that because they pay their taxes, they're "entitled" to mail delivery. The USPS does not receive any tax dollars.
I agree with ohcheri. Get a PO Box.


@atticpaper: I disagree. Mail delivery is NOT a free service. When I pay to have something shipped, whether a package, a letter, or a postcard, I am paying to have it delivered to the intended recipient.


You are paying postage to have it sent, but no where on God's green earth does it say you are "entitled" to have it delivered to the person's doorstep. Look up Rural FREE delivery (with an emphasis on the word "free.") Used to be that people had no choice but to pick up mail at the Post Office.


They constantly switch around our mail carriers, so my service ranges from exemplary to execrable. I bumped into my previous exemplary mail carrier one day while walking the dog. We'd gotten to be friendly over our shared love of travel and as part of our companionable chat I mentioned my frustration with my current guy, who kept leaving me slips instead of the half dozen little packages of jewelry parts I get every day from China. I work longer hours than the post office is open and my assigned PO is nowhere near me, so I was having to burn a lunch hour every week to get my mail. He came by that evening with my packages. He'd gone after hours on his own time and picked up my waiting packages and brought them to me, and had a talk with my mailman who started bringing me my stuff after that. What an awesome guy!


@moondrake: My carrier for years was beyond wonderful: always friendly, and he took special care to put any parcels on my screened front porch if they wouldn't fit in the box. I always chatted briefly if I saw him coming, offered a cold drink in summer, and happily gave him a Visa gift card for Christmas. He was just a really nice guy who did his job with care, kindness, and a real sense of professionalism.

Alas, either he retired or the routes have been juggled. We seem to have two or three carriers now, and delivery isn't till very near 5pm. Parcels get left on the front stoop, where I can't get them easily because the door opens outward and knocks the packages off the steps. I get mail for strangers on occasion, and sometimes our mail doesn't get delivered. I really miss my former guy.


It is also possible the carrier isn't the only one to blame. Our local carriers (very good ones, BTW) pick up the mail already sorted by the post office. Sometimes the post office has stuff all screwed up.

Our postmaster has been (anecdotally at the very least) known to withhold mail/send it back. Complaints have been lodged and investigations made, but nothing has ever been done to the postmaster.


When I lived in my house (34 yrs.), I had a range of service - from very good to poor. When it was good it was seamless, as it should be. Bad was beyond annoying. Some days no mail. Other days mail for people who lived blocks away. The worst was a period of over 2 years when the regular carrier was 'out on benefits.' Seems it's very difficult to reassign a route when you're injured. Everyone complained. Nothing happened. He finally came back...for a while. Then out again. ...And so on.

Have moved to an apt. I was expecting a large package. Checked tracking; @ 8AM it showed that I wasn't home. I was. Called the PO, the supervisor I spoke w/remembered the pkg. Checked & said, (paraphrased) "That pkg. was too heavy & awkward for HER to deliver...she's tiny. (It weighed 48 lbs.) He asked if I could pick it up." My silence gave him the answer, he had someone else deliver it to me that day. Oh, duh! The measurements & weight were w/i the parameters required. I was appalled.


Our current mail man is much appreciated - he's very good and really gives a damn about the neighborhood.

The terrible one - let's call him "dave" - would get pissed when (after a year of terrible service) he wouldn't get a tip around the holidays. We caught him a few times on our surveillance camera kicking down holiday decorations as he would walk up or down the path... lol.

When mail started going missing (important bills, magazines, etc) - we asked him about it a few times. Our cameras had audio, and he was recorded saying "well thats what happens when you don't show a little gratitude. Mail has a way of disappearing" - we copied that vhs tape (it was that long ago) and sent it registered mail along with a letter detailing the various levels of trouble we've been having with this guy to postal headquarters (and ready to go up the chain as needed) Things didn't happen immediately, but 6-7 weeks later, he was suddenly gone, and we had a new, very polite guy on the route.


One thing I learned recently having moved from a large home to an apartment is that mail is automagically returned to sender with the stamped message (not a good address) if the unit # is not listed. You have no idea how much this has made a tangled mess of bank accounts, bills, magazines, etc. And, I had no idea whatsoever in the beginning that this was happening until a few things happened that caused me huge problems. I spoke with the carrier (actually waited for the 5 hour window of her normal times which are unpredictable to say the least, and she said the post office was under no obligation to deliver if the address was not complete. Instead of saying the nasty stuff on the tip of my tongue, I very gently said that I would put in a new change of address form with the apt number on it and she said she would in the meantime deliver the mail until the form was in effect. I am old enough to remember the " neither rain sleet or hail shall keep . . .From their appointed rounds".


As a government employee, I thought the whole discussion of "tipping" your mail carrier was kind of odd. Government workers are tightly restricted in regards to such things. So I looked it up. The permissions for mail carriers are looser than I expected (given their position I expected the answer to be zero), but this is what I found:

"While many Postal Service™ customers have traditionally thanked their letter carrier with gifts of cash during the holiday season, this practice puts our employees at risk of violating federal law. The Standards of Ethical Conduct for Employees of the Executive Branch ("Standards"), specifies that Postal Service employees may not accept gifts from outside sources (including Postal Service customers) or gifts given to them because of their official positions. Postal Service employees are also prohibited from soliciting gifts from outside sources." tbc


@goatcrapp @moondrake: People tip their mail carrier? I wasn't aware that was even a thing. I've heard of tipping movers and delivery men (appliances, furniture, etc) but not your mailman.


"There are a number of exceptions and exclusions to the general gifts rule. Postal Service employees may accept the following items:

-Snacks and beverages that are not offered as part of a meal.
-Items with little intrinsic value (i.e., greeting cards, plaques, pens, coffee mugs, etc.).
-Perishable items (i.e., flowers, chocolates, cookies, etc.); if the items are clearly worth more than $20, employees should share them with others in the Postal Service workplace.
-Items with a market (retail) value of $20 or less.
-Gifts motivated solely because of a personal relationship.
-Gifts for which the employee has paid market (retail) value.
-Gifts paid for by the Postal Service.
-Postal Service employees may not accept cash - in any amount or form (bills, checks, money orders) - from an outside source."

We cannot accept any form of tip, but we are can accept gifts valued up to $20. Most gifts are expected to be shared.


@capguncowboy It's the accepted practice around here to tip around the holidays. If I'm throwing out some particularly large/heavy items, i'll give the garbage collectors a little something too... For the most part it is appreciated and often accepted only reticently, after an initial "no, thats not necessary" but a few of them have come to expect it, and even demand it.

@moondrake: I usually tip cash, lol.. but i'll do so in an envelope - so it could just as easily be a card should a supervisor be shadowing them.


I guess I'm fortunate. Our mail carriers seem to have a strange schedule, but we rarely get incorrect deliveries. Most days our mail arrives about 1:00, but on days when the other carrier delivers mail it frequently doesn't arrive until 5:00 or later. As a former government employee I would never think to tip more than something low-cost or edible, or maybe some flowers, since we were so restricted from receiving gifts in my own job.

@goatcrapp: Kudos for the documentation! I was the HR Director for a government agency for over 20 years. It's a myth that government employees cannot be fired, but it DOES require documentation. We had a customer service rep go nuts on a caller once, before calls were recorded for quality control and all that. The caller reported it, but when we initiated our investigation she was extremely hesitant to go on the record. I finally persuaded both the caller and her employer that we couldn't fix the problem without their help, thank goodness.


@belyndag: LOL. The rudest I have ever been on a work call was with one of my grantees whom I'd called to explain I couldn't pay his latest bill till specific errors were corrected. This was a regular problem with this grantee. Irritated at the extra work, he grumbled, "I wish just once you'd just pay the bill instead of requiring all these corrections." I replied, "Maybe just once you could get it right the first try." He was so mad he called my assistance instead of me for a year. It was great, I felt like I should be rude to all my problem grantees.


@moondrake: LOL! I wouldn't have disciplined you for that! The employee I had to term kept hanging up on a caller, then finally told the person "Don't call back! I've got a f*ing cold!"

Yup. She had to go.


@belyndag: Yikes!
I had one moment like that. I was recovering from pneumonia, and they had me on steroids and I had a migraine. I was not well, and told my boss as much. He asked me to stay that day anyway, I think he regretted that choice.
A high end vehicle customer called in to schedule an appointment for new tires. Then she asked what size her tires were. I let her know we don't keep that on file, and that the information was on the outside of her tires. She haughtily responded, "Well, how am I supposed to find that?!?" to which my oh-so-over-this-call-self replied, "You could get up and actually look." She hung up on me.
I wasn't fired, or written up. My boss quietly had me go home and rest...


@thumperchick: Ah, clueless customers! Irritating as heck at the time, but oh-so-entertaining as stories, after the fact.

Now that I think of it, some days I'M probably the clueless customer! LOL!