dealscraftsman 182 pc. mechanics tool set with 3…

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i will never purchase anything from the Sears website ever again. my order disappeared/canceled automatically, then the company failed to notify me of the cancellation. poor customer service, clearly, and the only person who'll take the brunt of the force will be the online/on-the-phone operator when you complain them into oblivion.

0/5, 0/10, whatever the scale may be.

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this is nothing new and after almost all of my orders being cancelled I quit ordering form Sears several years ago. seems as if they just don;t give a damm, huh?

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yuuuup they have the worst customer service ! i drove 100 miles one way to buy a washer and found out how bad sears really is.

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Never had any trouble with sears I hope I never do.

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i've never had trouble either

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no problems here either. I've purchased two kitchens of appliances there.

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Sorry you guys had issues and it may be a local thing because I've bought so many things from them online with in-store pick-up for the free shipping and have never had any problems at all. And the wait for the pick-up really has been only minutes.

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@enishi1983: I had a similar problem with sears online - they lost my order then marked it as being received. It took about a month to resolve with their Online customer service department. The whole process was very unorganized and neither the store or the online department would accept responsibility.

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My wife bought this for me online on Thanksgiving. She picked it up in the store with no problems. I haven't opened it yet as it is a Christmas present.

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i just ordered the 192 piece set for $99.99 w/ free shipping through sears.com. the kit was missing a socket and had a 4mm instead of a 6mm for one part. emailed their support and get 10% back(19.99 instead of 9.99.... cool huh?).

But that's just my success story. 11/10 5.5/5 if asked my reviews of their service, even though i'm not too huge a fan of what craftsman is these days.

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We have always preferred sears because they have great customer service and there warranty program is great. Sucks you had a bad experience.