From the website:
THESE LASERGRIPS HAVE MINOR COSMETIC BLEMISHES WHICH ARE HARD TO IDENTIFY AND HAVE NO AFFECT ON LASERGRIPS FUNCTION
Shipping and Other Terms from the website:
FREE USPS FIRST CLASS SHIPPING For Laser Grips Shipped Within The U.S. FREE SET OF BATTERIES
Buy a set of Laser Grips and Crimson Trace will send you free batteries for life when you return the warranty card*. Coupon included in each shipment.
Returns will not be accepted without prior authorization and will be subject to a 10% restocking charge. Please contact us by e-mail or telephone for return instructions. Items must be returned in unused, new condition in the original packaging with all literature and accessories. Refunds will be credited back to your credit card minus any shipping, handling and restocking charges. The buyer is responsible for return shipping costs. A $5.00 shipping charge will be incurred on all exchanged or returned lasergrips.