Sharpie Ultra Fine Point Permanent Markers, Assorted, Dozen for $3
staples has ultra fine point or fine point dozen markers for $3 with free shipping.
fine point: http://www.staples.com/Sharpie-Fine-Point-Permanent-Markers-Assorted-Dozen/product-nr_463710
@dxdn: ya its still showing
The sale page has a price showing $3 dollars, didn't charge that though. I need to email Staples.
Dammit, it must be Eastern time 'cause I just did it and it didn't deduct $5 from my order.. oh well, I guess $16 is still pretty good for two dozen sharpies :(
Expired....I was really excited about this -_-
Ordered 5 and paid $40. Got to wait for their site to recover so I can cancel my order
Sent an email to the contact us portion since I haven't gotten my statement yet. Wait and see to what happens. Oh Staples.
Bleh, saw this earlier but didn't get around to it until now... when it charged me $16 instead of $6. They're going to have a mess of orders to go through and cancel, it seems.
sale done
It's dead Jim, it's dead............
getting a site error during checkout
Neither fine nor extra fine are working. Still listed as $3, but discount is not being applied. Now $8 apiece.
Dang I didn't read far enough into this comment. I ordered too late and got overcharged. E-mailed to cancel my order, and hopefully they will be reasonable.
Glad to see the RIP on this finally. Thanks, WootStaff!
I emailed Staples last night, and this morning received a email saying that my order was being processed (their website warned that orders go directly to warehouse) So I called them, waited maybe 5 minutes before I got helped. I explained the situation (and how I think the deal went of EST and the website just didn't show it) after maybe another 5 minutes she refunded me $10 (or said she would, I haven't had it show up yet)
Probably the best customer support I have used.
And, while reading their website there are 2 ways to return an order (If it's to late to cancel it) You can either refuse delivery or return it in a physical store. I would try calling first though. (1-800-333-3330) you need your order number ready to give.
@emmnemms: Thanks for the follow-up. I got mine adjusted as well, though not as smoothly. The first time I called, the original rep transferred me through to a male customer service rep who barely spoke English, seemed not to care, and then ended putting me on hold for eight minutes and counting (when I finally hung up).
I called back and talked to Cynthia, and she was the exact opposite: cheerful, concerned, understanding, professional. She refunded $20 (4x$5.00 since I ordered 4 packs), and even offered to send me a confirmation e-mail, which she did and I have received.
Moral of the story, they will adjust your total, just don't be afraid to hang up on a bad rep if you get one and call back. There are very good reps there, too.
Got an email from them saying they were refunding the difference ($10.60) here as well.
Went from being rather peeved at Staples to quite satisfied. If only we saw actual customer service more often.
They're $10.49 a pack now. What a deal! Thanks, @najem4life!
I had ordered a pack of fine and ultra fines. Just a couple of minutes ago I got an email saying that the ultra fines were not available for purchase and that I will not be charged for them on my order.
I presume this means I'll have the fine pack still shipped to me, but we'll see.
Even though I ordered successfully when this was first posted, I just got an e-mail this morning from Staples that "this item was no longer available for purchase" with no indication that it'll be shipped later. Anyone else?
I just got this email:
At this time, the item listed below is not available for purchase.
********************
Staples order number: 922363XXXX
Date of order placement: 1/7/2012
********************
ITEM # ITEM DESCRIPTION QTY
SAN-37172 MARKER,SHRPE ULTRFN,12/ST 00001
********************
Your order has not been charged for this item.
For assistance with locating comparable items or if you have any questions or concerns, please contact customer service at (800)333-3330.
We apologize for any inconvenience this may have caused.
Thank you for choosing Staples.
They just cancelled my order, too. Bastards.
Same here just got the email that the items are no available for purchase.
I ordered both the fine and ultra fine and both have been cancelled.
"At this time, the item listed below is not available for purchase."
Sounds like they ran out and are cancelling orders. That sucks.
My order was processed, then I received an email today saying that the item was not available. Not cool.........
Order has been cancelled as well.
Guess the deal really was too good to be true...
Yup, they cancelled both styles for me, too. Not sure they can do that legally. Anyone? What recourse do we have as consumers here?
My e-mail (with redactions):
Dear XXXXXXXXXXXXXXXXXXX,
At this time, the items listed below are not available for purchase.
********************
Staples order number: 922364XXXX
Date of order placement: 1/8/2012
********************
ITEM # ITEM DESCRIPTION QTY
SAN-37172 MARKER,SHRPE ULTRFN,12/ST 00002
SAN-30072 MARKER,SHARPIE,FINE,12/ST 00002
********************
Your order has not been charged for these items.
For assistance with locating comparable items or if you have any questions or concerns, please contact customer service at (800)333-3330.
We apologize for any inconvenience this may have caused.
Thank you for choosing Staples.
I just got an email that they cancelled my order even though I ordered when the deal was still live. Apparently they ran out of stock or something so they just cancelled. I don't know why they couldn't just backorder it and send it to me when they received more.
Did anyone else get cancelled?
Yup at least 1 of my orders has been cancelled, too. Way to go Staples. Like I believe that you can't get any more Sharpies.
Bait and switch. The just cancel your order a day later. What a scam.
Mine cancelled too. I freaking hate Staples for doing this.
Both of my orders were cancelled also...as "not available." I ordered early when they were available. And received confirmations. What's VERY irritating is they are available. The price is $10.49.
Don't sell them to me, confirm that I've placed the orders, then tell me they're not available when you have them in stock. You just won't honor the price you sold them for! Bad public relations Staples. Sitting here sucking on sour grapes. As if that will help. :-\
I got my order in and it went through, but today I got an e-mail saying my order was cancelled because the product is not available. Sad story!
...That was fast shipping. Like I said earlier the package of ultra fine sharpies was cancelled, but my package of fine sized just arrived.
Mine has been canceled as well but my card got charged.... Gonna have to call AGAIN.... Oh well....
Back to Office Depot for me. Just had a long argument on the phone with Staples -- they suck.
I ordered 2 packs, got the conformation, then the cancellation. My card was never charged, but Staples did see fit to give me 2 $5 credits on my card (I never never called to ask for an adjustment) which was nice of them. We'll see how long until I get another email telling me they are taking their $10 back.
@cfalgas: Wow. Nice. I saw your comment in my e-mail, checked my bank account. Got $20 back from Staples in mine (equals the amount of discounts from the old $8.00 price multiplied by the four packs I ordered, 4x$5). Yep, I'm pretty sure that will disappear somehow, seeing as I was never charged for them. But I'm hoping not. It would be nice to get paid for the time I wasted talking with customer service.
The automated email they sent me this morning said they were going to credit the account I used for $5 for each pack I attempted to order.
Apparently this is not a mistake. I just received this email:
--------------------------------------------------------------
Valued Staples Customer,
We apologize again for our failure in accepting your order for Sharpie markers last week which we could not fulfill. As we do not have access to sufficient supplies to honor all of the orders, we will not be issuing any backorders or extending the price on the Sharpie special. However, to make up for the inconvenience, we are crediting the account you used $5 for each pack you attempted to order. We hope you will consider using this credit at Staples for a future order.
If you have further questions regarding your order, please contact us at support@orders.staples.com or 800-333-3330. Please reference your order # and we will be happy to assist you.
Thank you for choosing Staples.
Sincerely,
Staples Customer Service
---------------------------------------------------------------
Way to go Staples, that kinda makes up for it.
Just got an email that states: However, to make up for the inconvenience, we are crediting the account you used $5 for each pack you attempted to order. We hope you will consider using this credit at Staples for a future order.
Not sure how they are planning to give me $20
Never mind they did it yesterday:
Jan 11, 2012 Debit Card Credit Received From STAPLS9223627697000 800-3333330 CA Completed Details
Debit Card Credit Received From STAPLS9223627697000 800-3333330 CA 96D76691C2563415S $20.00 $0.00 $20.00 USD
I ordered 2 fine and 2 ultra fine got $20.00 for that. Pretty nice.
Check your emails! For those of you who got your order canceled, Staples is giving $5 credit for every sharpie order that got canceled. Awesome deal for those who ordered many sharpies.
Some time earlier on this thread I said that Staples' cancellation of orders was very bad PR - or words to that effect. They just regained credibility and respect from me. I, too, received an em stating they were unable to fulfill the orders, but was issuing a $5 credit for each order of fine-lines. EXCELLENT customer service & PR!!
@cfalgas: Ditto!
I ordered 5. Cha-ching, I feel like I just fell on a pile of cash! Thank you Staples.
I never got an email saying they would credit my card, but I looked this morning at my account (To make sure they didn't charge it) and sure enough, $10 credit... Kind of wish I had ordered more :P
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