dealsooma telo voip home phone system for $139.99 + $5…

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I picked one of these up at Costco (for slightly more than this) back in September, and couldn't be happier. Works as advertised, reliable (haven't yet had it go down) great admin panel on the website, and just as cheap as they say.

Highly recommended if you like having a "home phone."

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For a lot of people this will pay for itself in less than a year...

I also read a lot of people saying that Magic Jack is much better for much less. Anybody have any experience with Magic Jack and made the switch to ooma?

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Had it for a year now. Was a little hit and miss in the beginning.

Put the Ooma between the modem and router, set Quality of Service to 0 (no limit) on ooma setting and calls have been crystal clear since. Even when I'm on the internet at the same time as I am on the phone. Both work very well.

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I have had one for 8 months, great quality, customer service is fantastic, but I can get my fax machine to work over the VOIP. Overall i would recomed

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I have a Magic Jack and it works much like the Oomla. From what I am seeing is that Oomla has a one time charge for the device and Magic Jack has a yearly subscription of twenty bucks. The device costs approximately around seventy dollars.

Both machines are even, I think, when time of use is factored in. And, for those buying this, I suggest buying a set of multiple cordless phones, not just one.

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Does anybody know the reliability of these refurbished units?

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We've had ours since Aug 10 and pay $3.47/mo (federal taxes/fees) for phone service. Our previous basic service with limited long-distance ran us about $50/mo after fees, taxes, etc. Bought ours at Best Buy for more money at the time, but it was paid off in 6 months.

Set up is super-easy, and the instructions get you up and running in a short time. Updates are automatic. Ooma's customer service is very good if you have to call, and they can help remotely to improve call quality. A few quick points:

- This is a Voice Over IP system: It needs internet service to run w/ proper bandwidth, either cable or fiber. For most people this is not an issue.

- Place Ooma between modem and router for best call quality

- If your internet service goes, so does your phone. We lost it once for a short time, but all power was out everywhere.

- Magic Jack requires that your computer is on all the time. Ooma does not.

- May need a bit of tweaking, but it is definitely worth it.

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A few questions:

1) will this work with a security system?
2) Can you try it out with a phone number, and if successful, have your number ported at a later time?
3) How much is the Premire service, and is it worth it?

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yes...please advise if this will work well with the home security system

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I've had my Ooma for about a year now and absolutely love it. I've had two other voip phone services, and neither even came close to the crystal clear call quality and reliability of the Ooma.

A nice add-on to get is the bluetooth adapter. Connect your cell phone via bluetooth and you can answer any calls you receive on any of your home phones throughout the house. No more running to the other end of the house to get to my cell phone in time when it rings.

While it's not absolutely necessary, I pay the extra $10/month for the premium service so I can still get calls forwarded to my cell phone even if my internet goes out.

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Ooma has a great website, and the following link will answer many of the basic questions people have: http://www.ooma.com/products/faqs

As far as alarm systems goes, a valid question. Here is the direct quote from the site:

Home alarm compatibility
If you have a home alarm system that relies on a phone line, we recommend that you use Ooma with a landline or keep a separate landline to support your alarm system.

However, all is not lost. Most companies offer wireless service now in addition to landline. I had to do that in our home in Alabama due to the layout of the house. It worked perfectly and did not need a landline to work. Bottom line: I can work with an alarm system, but may have to go wireless. I'd ask the security company about options for compatability with systems like Ooma, Vonage, and other VOIP systems. These are becoming much more common and are the future, so most alarm companies work with them one way or other other.

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thanks a bunch for the advice

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Got mine during the last time it was on sellout however I purchased the refurb directly from Oooma (call them and ask to purchase a refurb). Its a little more expensive but you get a 60 day return period and a 1 year warranty.

So far I really like it. Call quality has been perfectly clear. I have it attached to a gigabit switch which is attached to my E3000 and so far my network has played nice with it, but that could be due to my Internet speed (20Mb down 3Mb up). Setup seemed to work fine and I really like how you control the voice mail from the device. Only problem I have had so far is my cat walking on the buttons...

Side note caller ID is kinda weird. If you want regular callerID you have to have the Ooma premier, but without it you can sinc your google contacts and if someone you know calls it appears to show up on the phone.

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Also if you travel a lot this might be a nice option (not as portable as a magic jack) as you can call anyone you normally would call without paying any more fees.

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Can you use your existing phone number? Any charge in using your number or getting a new one?

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@dg17319: No charge for a new number, porting is $40 unless you purchase a year supply of the premier then you can get one free port. There is a tool on their website I believe to look up possible local numbers also if you want to look.

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I've had an Ooma Core for just over 3 years now and it's worked well both in the US AND in Asia. My current set up is Cable Modem > Router > Switch > Ooma and it still works well. My phone has two lines so my other line is a OBi100 with Google Voice service (free Canada calls). I have used both simultaneously and there is still no interference. Can't recommend either solution highly enough, I only feel bad for POTS users.

Only thing is that the Telo system requires the monthly fee that the Ooma Core did not (which I am grandfathered under). Although Telo to Telo calls are supposed to use a better "HD" codec for clearer calls. I've never been able to get a fax machine to work on my Ooma but others have, it may depend on the error correction capabilities of your fax machine. Yes, I know about the code to enter before faxing but it still doesn't work for me.

One key set up trick is to hook the Ooma into a hub and spoke phone system. One base and multiple handsets. Works great!

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I've had Ooma for a long time and here are a couple pointers:

1. Faxing does work through the Ooma but it is hit and miss sometimes. You may need to try 2 or three times some days but I've always had it go through eventually. It is slower to fax through Ooma than it is with my POTS line but that's acceptable to me.

2. Not sure how people are saying to put it between the modem and the router. Your router has one WAN input and several LANi outputs. Your modem probably only has one WAN output. Since the Ooma only has one internet connection, it must be connected to your router just like all your other computer devices.

3. There is a monthly fee for using it but it's around $3 for me. Prices vary depending on the taxes in your area. The fee is taxes only.

4. When using the internet heavily, the call breaks up a bit. Stopping the downloading restores the quality back to normal. Setting QOS on router should help with this.

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I know several people with Magic Jack and I have the Ooma. First, Magic Jack requires that you use a computer. Imagine being on a call and you have to reboot your computer, you lose your phone line during that time.

The Magic Jack software is a resource hog but it does have the one benefit of being able to control it though your computer.

In my opinion, Ooma is much better. Doesn't require your computer to be on 24x7 and the voice quality is better. My friends that have Magic Jack call me and it's sometimes difficult to understand them because of the poor voice quality whereas everyone else that calls is crystal clear.

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@darkzrobe: Actually, I think Ooma is more portable than Magic Jack for those people who are traveling. Sure, it's a bit larger but you don't have to put your computer in your luggage. Remember, Magic Jack requires a computer and Ooma has one built-in.

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I got one at Costco for myself and picked another one up here for my 83 year old mother. Both were easy setups and in both cases I ported over the old phone number for $30 extra. They said to allow 2-3 weeks for this to take place and it took less than a week. I left Vonage because of the price and this has the same features

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Have had one since October and couldn't be more pleased. It has already paid for itself. The mobile website is really good to. I can check messages on my iphone and the interface is really good. I highly recommend for saving money.

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@cengland0: People are saying put the Ooma between the modem and router because Ooma will do its own QoS on your traffic, prioritizing itself before any stuff from your router is allowed through. The Ooma has an ethernet in and an ethernet out port.

Or, you could run QoS on your router and run the Ooma through that, so long as your router recognizes the Ooma's packets.

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@nam1123: Son of a gun, you're right. I just looked at the back of my Ooma and it does have an ethernet in and a separate out. Unfortunately, my modem is in a wiring closet and I keep the Ooma on the desk in my office. Keeping it on the desk allows me to see the lights which contain voicemail notifications and also has buttons to listen to the voicemail.

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I bought one through Woot. I'm happy.

The Woot description said it was a refurb. The unit I received showed no sign of being a refurb -- it appeared to be completely new.

Starting up the service starts you up for 2 free months of the premium level, and then the premium level will continue automatically (for an additional $10/month) unless you go online and opt out manually.

Your computer does not have to be on, or even present. You need a source of high-speed internet, such as DSL or cable, and you plug the ethernet output of the DSL or cable modem into ooma. You then plug a telephone into ooma (or buy the ooma handset, or use your own bluetooth headset plus the premium ooma service). If your modem and WIFI router are separate units, you then plug the router into ooma and leave everything else as is. If you have one combined modem/router and it only has one ethernet output, you plug your computer's ethernet input cable to the ooma's ethernet output.

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@cengland0: Have had Magicjack for over three years without problems. The device recently went kaput and I replaced it with Magicjack Plus. No computer required except for initial registration. Works great. $70 and first year of service included; $30/year thereafter.

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I like mine very much! No problems in the year or so I've had it. My taxes just went up to $3.77, but oh, well. The Device also acts as an answering machine, though I have mine set to 6 rings so my cordless base machine takes the calls. Only calls that come in while I'm on the phone go to the Ooma. You can also get a dedicated handset which allows you to make a call while someone else is on the phone. The premium options were cool, I just don't use the phone that much...

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@cengland0: You could run a cable back through to your closet to your router...but wait...I decided at this age to quit making things so complicated. So whatever works will work!

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I got mine from woot 2 months ago. I felt comfortable ordering it here because of the warranty and that woot is an authorized refurbished ooma dealer. No complaints, as good or better call quality than the voip comcast box I was using and saving me $38 per month when all was said and done. Would have saved $50.00/month except comcast upped my broadband rate when I dropped their phone service. Overall works great.

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@nam1123: Yes, you're right and I actually have two cat 5e cables running to each room of the house. I suppose it's just laziness to make that change now. I'd have to make up another 15' cable to get from the outlet to my computer desk.

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cowboydann: We had MJ for quite a while, the sound quality was often poor, the VM system would suddenly have new msgs from days before and would lose the message for people to leave a msgs and revert to the default msgs with just the phone number. Ooma is crystal clear and has a lot of great features. One thing that was very annoying was that they kept promising the ability to port numbers, for well over a year they kept saying next month or in a couple of weeks.

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Had mine for about a year. While some of the voice mail features can be a little quirky, overall I'm very happy with it.

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tsfisch:

1) will this work with a security system?
It looks like it works with some and not others, same situation with fax machines, some work fine others not at all. You would likely need to test to know.

2) Can you try it out with a phone number, and if successful, have your number ported at a later time?
Yes, that's what we did, after the bad experience with magicjack we tested for a month before porting 2 numbers to it, it costs $40 to port a number but you can get it free with a full year of premiere service.

3) How much is the Premire service, and is it worth it?
$10 a month, we use it to have 2 numbers and to use multi-ring to simultaneously ring it and a cell for when we are out(1 of the numbers is a biz line). But it would really depend on the features you want/need.

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@cowboydann: We have several magic jacks and they work fine and essentially for free - however - they have to be plugged into a land line and when plugged in for an extended period of time to the computer, they overhead and cut out. At the time we bought the Magic Jacks also we could not port our phone # which was a big negative for us. Subsequently I believe they have fixed this issue. I plan to buy this Ooma today to replace Vonage.

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cengland0: The "recommended" setup is (internet)<--->(modem)<--->(ooma)<--->(router) the ooma is designed with a wan and a lan port to allow the internet to pass thru the device, which allows the ooma to prioritize voip traffic to insure quality. If you have enough bandwidth it isn't really necessary tho(I don't use it that way)

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An additional note for those of you that have DSL for your internet service. You will have to contact the DSL provider and have them create a "dry loop" DSL service for you or your DSL service will disappear along with your phone service. With AT&T, this involves creating a new account, a new 12 month commitment on that account, and maybe having to switch over to their U-Verse system (ie. new modem, pricing scheme, etc). There are also some special notes on the porting page regarding Verizon, apparently they make it more difficult to port the number than other providers.

Ooma Porting Page:
http://www.ooma.com/app/support/porting-your-phone-number-ooma

Porting Error Page (See 100 for Verizon notes):
http://www.ooma.com/app/support/common-porting-errors

Edit: This only applies if you are porting the number that is associated with your DSL account. If you are just running Ooma on DSL, it works fine (I have 3 MBit service).

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To clarify it was magicjack that kept promising to soon be able to port numbers, nothing better than talking to a customer service rep and twice being told a specific date it would be available and then have it be a bald faced lie.

The rumor I heard was that MJ claimed that they weren't required to pay taxes and fees because they weren't really a phone company, but that other phone companies then refused to port numbers to them because the laws requiring it only applied to porting to other phone companies which they claimed not to be.

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I too bought one through Woot a few months ago and it was a refurb. I saw no signs of it being a refurb. The set up was quick and easy and I was using it after a short time needed to port my original land line number. Customer service was awesome and they spoke English. They also sent me emails everyday giving me updates on the status of when my unit would be up and running with my ported number. My bill is $3.97/month. After awhile it pays for itself. I highly recommend it.

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I have this and love it. There are times that it breaks if I am uploading or downloading heavily, but for the most part it is excellent.

One of my favorite features is voicemail to e-mail. If anyone calls and leaves a message, it goes straight to my inbox.

Also the call blocking is fantastic!

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Does the refurbished unit sold here include activation? Otherwise Ooma lists this cost at $80, so it become cheaper to buy a new unit at Amazon etc for example $200 that includes activation.

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@tsfisch:

1. I can't speak to the security system question.
2. This is how I moved over. I set up a temporary number first, then ported. In fact, if you choose to port, this is the default option. The porting process happened over the weekend, so we were without service on Sunday, but otherwise was fine.
3. Premiere is $100 per year. I decided against it. Some of the features are cool and go well beyond normal phone service, but I think they are of little practical use to a normal user.

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Out of Mana Always phone system?

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I got mine two offers ago and absolutely love it. I had MajicJack prior and didn't like that when/if one of my kids turned the computer off, we lost the phone. It also didn't run on the existing home phone lines. In other words, we couldn't use it with an alarm system or our old Tivo box that needs to dial out for updates.

When we switched to the Ooma, the setup was easy, the cost did include the activation, but we did pay for the porting for $40. I reversed the house jack so it will run through the home wiring so it does work with the Alarm System with no issues. Our alarm is an older Brinks system (now ADT.)It works fine on our fax machine and older Tivo box too.

The one extra thing I did was to add a battery backup to the cable modem, router and Ooma device, so when we do have power outage, we don't lose telephone. The alarm is also on a battery back-up so we don't lose that either.

Doing all of this did cost a bit more upfront, but the monthly savings pays for itself.

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@avmiii: Yes it includes activation. No need to pay extra for it.

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For those wondering about Ooma and security systems...I have an Ooma and never got it working with my system. So I bought a "GSM Terminal Gateway" off eBay for about $70. It takes a GSM sim card (I bought a T-Mobile prepaid sim) and generates a dialing tone for the alarm system to use. It works flawlessly and costs about $3 / month in prepaid credit to run. I also like the fact that it's separate from the Ooma system in case something on my internet connection breaks.

It's also a bunch cheaper than the "official" wireless solutions from the alarm companies.

YMMV, but it works great for me.

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Can you configure the number of rings before ooma takes a message (ie., force the voicemail to be left on the physical home phone ... not the ooma device)

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Regarding "will it work with a security system" the answer is probably.... with a catch(s)....

I recently got an ooma and it took quite an effor but I was able to get it to work with my alarm system. Here are the catches....

The standard, default reporting format of "Contact ID", which you alarm system is almost certainly using, will likely not work. The DTMF tones transmitted by the alarm panel do not survive the encoding (even when using *99 before it calls).

This means you will need to use an alternative format.... I found that Radionics 4+2 is only one that worked.

It is unlikely the 4+2 reporting codes are programmed into your zones correctly. This means that they will need to be programmed.

So more than likely you will need to have your alarm panel programmed. It CAN be done via dialup by the center but BEFORE you cancel your POTS line. The alarm center can't connect to the panel over ooma, must be a POTS line.

Hope this helps!

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I got one here in October or so last year. After trying it out for a bit I decided I was happy with it and ported my number over. My phone bill is about $4.50 but used to be around $33 so it will pay for itself. The premier features of Ooma are very attractive but I don't really need them. I would drop my land line altogether but we've had our number a long time so I would hate to give it up.

Now that magicJack came out with the Plus this could be a tougher sell due to the rather high up front cost. I have not tried magicJack personally but someone I work with uses it and says it works great. Nonetheless, I am happy with Ooma so far.

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I'm an early adopter of VOIP services, being an early vonage customer. I make about 10 calls a month unless there is something exciting going on so feel bad making huge phone payments. When they got too expensive a couple years ago (at 19.99 including taxes) I went with Phonepower, at 12.99 (inc taxes) This was a 2 year deal. After the 2 year deal they would not renew at this rate so I went to ooma. Also experimented with magic jack and others.

In my opinion Ooma has the best service of any I have tried with the best home unit functionality. I can use the base as an answering machine as well as anything else. I did have a problem porting the number, but it was resolved after 24 hours. I think the problem was that the number got released before they were ready for it so I was in limbo for a while.

Overall great experience setting up, and the only complaint is that there are so many options. That's a good thing.

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We moved from Vonage to Ooma a few months ago. The call quality is much better with Ooma. The one thing Ooma doesn't have as standard is the voice to text so that a voicemail can be sent as a text to your cell phone. But it is available as an addon. Also with Ooma you pay for European calls separately.

Once you pay for the premier services, the voice to text, the international calls, then the cost difference between the two shrinks to almost nothing.

But for local calls, with no added services the cost and voice quality makes it hard to beat.