HP TouchPad 9.7” 16GB Wi-Fi Tablet for $169.99 + $5.00 shipping
“It may be unorthodox, but using this tablet is vital to my client’s case, Your Honor.”
@ncisprobie: It WAS a third party vendor thing. If you were Woot! how would you have fixed the shipping that you had no control of?
@stark:"if I were woot"?. but you are already playing woot in this scenario. Clearly youre making excuses for your shortcoming. Im not saying that this wasnt the third party thing, but when you(woot) take my money, if anything goes wrong I'll be coming to you demanding answers.My point is that you cant just blame the third party, which I didnt even know existed, and wash you hands of any responsibility in the matter. So "no" to whatever else your going to say after this because woot put their name on this so whatever happens it is their fault however tough that may seem.
@ncisprobie: If you are so angry, you should probably demand a refund. I do not fully understand your angst, but acknowledge that this is not acceptable to you. Complaining here is a minor statement; the refund demand may actually get you satisfaction.
Obviously, it is only my opinion.
@ncisprobie: Well, Woot IS ultimately responsible for ensuring your satisfaction, and if that isn't possible... They'll give you a refund most likely. If you're lucky, you'll get a few coupons in the process, but for the most part ordering ANYTHING from Woot is somewhat of a gamble.
Woot has sold products via 3rd party several times. Sometimes it works out well, sometimes it works out horrifically. The Foam-filled Beanbag fiasco and the Mini Recliner chairs come most readily to mind in regards to such issues.
However, I'd like to take the chance to point out that complaining here isn't as likely to get you a satisfactory result as contacting Woot directly like any sane or normal person would.
@ncisprobie: And, in the past. Woot's been pretty damn good about giving out coupons etc based on screw-ups. I can't tell you how many coupons I've received over the years due to shipping mishaps.
My point is not that you shouldn't be upset, or that Woot! shouldn't take responsibility for the mistakes that were made. But lots of people keep making those points without following it to any sort of conclusion. What could they have done better? They could had communicated with us quicker, but maybe that was delayed by the third party as well. Would it have been better for them to communicate to us without a full understanding of the situation? Is it incumbent upon them to communicate to us incomplete information even while they're within the 5 day window that they quote their customers?
Sometimes bad things happen, and people ought to realize that holding people responsible for the bad thing is less important than holding them responsible for how they fix it. In 2010, the Carnival Cruise ship Splendor had a fire and was stranded in the Pacific. At that precise moment, blaming Carnival for a motionless boat is counter-productive, however frustrating it may have been
Later, Carnival refunded them and offered them a voucher for a free cruise. Now, I'm sure there were people on that boat who refuse to sail with Carnival ever again, because they blame them for the inconvenience they suffered(a much worse one than the situation we're in, I might add). But what's the point of that. It wasn't an unavoidable accident, but it was still an accident, and one that the company tried to make good by after the fact, to the best of their ability.
We are not yet after the fact. Right now, Woot! has done what they can to isolate the problems, and have communicated them to us. They are still in damage control mode as we speak. We'll see exactly what happens from here, but it's useless to complain that they didn't specifically apologize for shipping, when what they did do was apologize for the whole debacle, and give us as much information as they could.
See, you know you are overthinking this when you are comparing this to the titanic accident.
I dont want to have a philosophical conversation of who is to blame either.
And if you go back like 10 comments, youd see that I posted that Im not angry, that I dont want to return the tablet, and that I wont stop buying from woot.
What I did think was weak was that woot seems to be passing on the blame to the third party people, forget that they only half-assedly apologized. I was just pointing that out. Not angry see?
I thought that starks comment on what I would if I were woot was lame, because my whole point is not that they could or could not have done anything, but rather that they should own up to it. Sure, we've yet to see if they actually do anything but as of the "apology", they havent owned up to it.
To sum up, ultimately woot is responsible. that's a given, no matter how many boat analogies you have. But this only a minor inconvenience for me, I still like woot.
You're not reading my posts at all. Why don't you just read and understand, instead of skim and argue?
"We guess that the person who came up with the: "patience is a virtue" saying never purchased from Woot"
"We're sorry for the confusion and delay"
"Again, we're sorry for the confusion and the lack of communication."
You're splitting hairs if you think that this isn't an apology because they do not admit fault. Fault != responsibility
Also, I didn't clarify this earlier, as I thought you were just being incredibly vague when you said I was Woot!, but I'm not a Woot! employee. I'm not affiliated with them at all. With your reading comprehension skills, I just want to make sure you understand that.
@stark: like I said, they are essentially saying that theyre "sorry" that vendor messed up. Its a very sarcastic apology. They are hardly owning up to it, but fine, you can go ahead an believe that. Secondly, they really did nothing to fix it. When I emailied woot on the 5th day, they basically told me, shipping is done by the vendor, we cant be bothered with it.
Also, if you go far back enough, whose fault was it that the vendor shipped the pads to woot? Any lack of coordination between the two would also have been woots fault. Go further back, and Im sure that the fall of WebOs was caused by woot. Go even futher a back and Im sure the meteor that killed all the dinosaur was sent to earth by woot.
In short, Im not taking this as seriously as you are but stand firm in my belief that woot is to blame and they should be more active when it comes to these matters.
And Im done here, so if you post anything else, stark, Im sure itll seem like you won and Im sure thatll make you happy.
yup, I officially hate fed-ex. still not a valid tracking number. =(
Day 4 After woot sent a "your item has shipped.. and here is the tracking number" email, Still no tracking available, 5 days to ship thing so far seems to be 11 days and no more info as to what has happened to my order.
I for one will never order from Woot again... until they have another great deal... damn...
Woot please just gimme my device I seriously have development work to do on it. just look up my username and webos and see :-)
Ordered on 1/27/12 received tracking number 3 days ago - Fedex site says number is still invalid. I'm on the west coast.
@ncalsurfer: yup most of us are pretty much in the same boat. in on the east cost, got my tracking number on fri and it's still invalid, the touch pads are through a vendor of woots, they sent the first batch out with no tracking info, (probably already delivered) the second batch they sent out to woot, as of Friday around mid-day they all shipped out.
@bhooch22: so shouldn't that mean they should have been scanned in once they left woot, 4 days is a whole lot longer than 24-48 hours just to make the tracking numbers valid. I don't know if I can believe woot even handed them off yet or even have them to do so. Normally when I do mass shipping I give the shipping company all the tracking number I am using, as soon as they get in the bay door of the shipping co. they are scanned in before they are even set down on the floor.
Yeah, I must say I'm slightly disappointed at the delay seeing as I ordered this as a gift for someone who's really excited about getting it. But if my tracking number isn't at least valid sometime this week I'm cancelling my order.
Strikes me that WOOT probably doesn't fully get the heightened sensitivity for this specific product. Many of us had orders placed and confirmed on-time during the firesale, only to have them go unfulfilled with no explanation. Probably adds to this when it looks like something similar could be brewing. I would say that if WOOT is looking at potentially not being able to fulfill all orders (even if it was /completely/ a vendor screw up), it would be a MASSIVELY unwise not to come out and state it immediately.
FWIW they've already stated just the opposite (i.e. purely a shipping delay problem), but if that turned out to be a stall tactic - hoping they could quickly get more to cover it, it could get real ugly.
All that being said, I got mine and in a timely manner, so I have nothing to complain about. I'm just hoping that WOOT grasps that this item might require a bit more proactive approach to keeping customers informed, because of the history of this specific product.
/spellcheck
Just got an email from woot, saying some lame excuse that as far as they know all the pads had been shipped as of Friday, and that fed ex home doesn't update on weekends or Mondays(?!).
I'm on the west coast, got my tracking number well over a week ago, and still absolutely nothing. I have a feeling I'm never going to see this product.
@ncalsurfer: Yup that's me too. Invalid tracking number. I'm not sure how woot/its vendor possible screwed this up so bad. But they are really burning through the warm fuzzy love I had for them with this fiasco.
Another thing that is really starting to piss me off is that I could have ordered one of the other tablets they sold on woot after this one was on there, did not expect to not get what I ordered from woot. Sad customer service at this point.
I would like to add a note that FedEx.com had some issues today. I'm in shipping and receiving and while trying to get a pod on something I had shipped, my very valid tracking number worked sporadically today. It was very strange.
Also note, that my invalid tracking number from woot! is now valid, two hours after I last checked.
Not sure if anyone else has posted this but I thought I would take the time in case no one has. my tracking number still says invalid however if you search by reference number and use your woot order number it pulls up tracking info... worked for me at least:
Feb 6, 2012 5:25 PM
Arrived at FedEx location
IRVING, TXFeb 3, 2012 11:58 AMShipment information sent to FedEx
In socal and tracking number finally started to work today. Fedex says that it is currently in Irving, TX and estimates delivery mid-week.
After resubmitting my FedEx confirmation every hour since Friday's email, FedEx finally found the record of it. Looks like the message of "they all shipped Friday" not exactly true. The shipping info was sent then. The FedEx location didn't scan them in for the first time until today. I'm scheduled for delivery on the 8th, 12 days after ordering. 8 business days. I'm in Orlando and it is shipping from Texas. FYI...
I am extremely disappointed as well, but at the end I realized that Woot is no Amazon or NewEgg. There is a difference between being awesome for jokes (and T-shirt) and begin exceptional in customer service.
@oneteag: "Woot is no Amazon or NewEgg" They are owned by Amazon...
No pun intended...
@twowaymirror: thanks for the tip. it worked for me as well and feel less stressed about when it will get here although i am still ticked it is taking so long, but thanks!
track by reference fails for me.
OK, weird when I emailed woot the first time and complained, the rep sent me a tracking number(which of course was invalid)
then I complained a couple days later and got a different tracking number.
Then the email confirmation last friday finally gave me the same tracking number as the second rep gave me.
trying every number I could find (reference, and tracking) the first tracking number appears to have info, and appears to be headed to my zip so I guess that one is valid.
What the hell is with the actual Woot tracking number they sent me. maybe I am getting two. :-)
Hey I found if I click the link sent in the email it fails every time, but if I hit the purple resubmit button it loads fine.
@Stark and all other woot employees. If I say “I hate Woot” it would not suffice at the moment cause I’m left not only confused but bemused.
I got a Fedex tracking number and been tracking my consignment from last week. Yesterday was the grand delivery date and once the Fedex website said delivered I told my wife to check it out but there was no package delivered whatsoever. She went around the neighbours apartments to see if it got delivered to the wrong address and after wasting her time we didn’t find anything.
So I checked the Fedex website again and it said delivered to Sammamish but I live in Seattle …. Alarm bells were ringing in me head so I called Fedex and this nice lady explained to me that the tracking number given was someone else’s consignment.
.... continued below......
Since Woot don’t do telephone calls and easy to hide behind emails, I had to email them and still waiting to get a reply. All this time wondering did I pay a touchpad so someone else could have it?? Or am I going to get one of them typical letters saying order cancelled because that would drive me nuts …… because I have used woot many times and I started using it more when Amazon bought you guys because Amazon has amazing customer service.
Worse thing is I lost out on the initial firesale and when I saw this deal, even though it was a little expensive I thought it’s a good deal and would make up for previous disappointment but it seems this is going to be a bigger disappointment than before.
..... continued below .....
Rather than arguing about “how woot is handling problems with vendor” it’s essential that you take a page out of the age old marketing book and read the line which says “Customer is king”, because the way some of the responses I have seen within this thread almost suggest that “you simply don’t care”.
You probably won’t realise this but a single experience forms a perception and that perception with a collective experience will turn into an attitude, this should be both positive from customer as well as seller. When customers have trusted you with your business model and paid for the service then irrespective of your terms and conditions the onus of providing a positive shopping experience is the responsibility of the seller ……………… in this occasion you are failing simply because you have not managed your operations.
And I’m still waiting on response from woot ……..!!!!!!
I am not a Woot! employee. I live over a thousand miles away from any Woot! office. I want to make sure you understand this, despite having made it clear before.
I have already submitted my complaint to Woot! about this situation. I do not think that you are without the right to complain. I do think that you ought not be a petulant child about it. That is the only argument that I have maintained to all throughout this whole ordeal.
The customer is not king. That line of thought is exactly what fosters your ridiculous sense of egocentrism. The customer-merchant bond is a contract in which both parties should respect one another, not in which one grovels and debases themselves at the others' feet.
Amazon is not Woot! If you think that because one owns another, they are the same, then you have poor reasoning skills. But even Amazon, what most agree have excellent customer service, does not treat the customer like a King. They treat them like people.
@Stark ..... do excuse my assumption that you were representing woot. If you were not that is all what is required. Your comments about "petulant child" or "egocentrism" .... you are entitled to your opinion, but a very poor choices of words.
Not going to engage in a tit for tat post with you but I wish you well with your complaint.
@ Woot – my grievance and my opinion stands and I expect the service as it should be provided.
I got mine last night. And I it won't turn on. I tried all the tricks to get it to work and still nothing. I'm going to call HP later today to see what's wrong. Buti think it's DOA.
Update to the delivery on the 8th, now FedEx site says the 9th. Wtf?!
Now that tracking says the 9th I fully expect it to be DOA.
My Fedex tracking number now works, says my tablets are still in Irving, TX and will be delivered on the 9th. Well it's already the 8th and I'm in the metro-Phoenix area. Same issue with my order for a 32gb at woot.com.
Finally got mine this morning! The tracking number kicked in on the 6th, and it left Irving at 4:50 am on the 7th. It seems fine, except maybe a slightly crooked quarter-inch section of foam between the glass and the sides.
Got mine today. Rather, my husband's. And it's his birthday today. THANK YOU!
so got my today....no charger or microSD cable... what should i do?
Boyfriend got his today - still waiting on my order.
BUT the Touchpad was on when we opened it. Had the USB symbol displayed on the screen, and it wouldn't do anything else. Charged it for hours before we got enough juice to get to the welcome screen.
NOW it won't recognize my wifi. Which is working fine or I wouldn't be posting from my laptop. Even when I add my wifi network details (using "join other network") it just cycles. Endlessly.
I WILL call HP support tomorrow, but after turning it off and back on a few times, I don't know what else to do. If/when you get your tablets please let me know if you have the same issue?
Not good - could be headed for a return. Ugh.
Ugly update to above posting.
Got through to HP's US tech support, and...my boyfriend has a CANADIAN model of the 16gb Touchpad. That's why it won't recognize wifi? Poor HP rep, I was the 4th caller he had today with this same Woot purchase issue. He gave me toll-free phone numbers for Canadian tech support, but they don't work from the US.
Emailed Woot support. I won't deal with having to ship the tablet to Canada for repair/replacement. To say I'm disappointed is an understatement. Now I have to see if the units I get from my 16gb and 32gb orders (tomorrow? Friday?) are also Canadian. Here in Arizona we call them snowbirds...
Not happy!!!
Continuing saga - online US HP support can't help either. Again referring me to their Canadian tech support to fix the wifi issue. Emailed Woot customer service too.
May you have better luck than my boyfriend and me if you get a Canadian unit!
Update for SoCal folks, I finally got an Email with tracking last week thursday or friday I can't remember, The number did not work till monday, Woot told me that Fedex doesn't update tracking on mondays.... Wow. anyway I'm kind of expecting mine to be DOA since it's coming from Irvine also and it's coming on the 9th.... Where do I send my email for a refund?
got min this morning it seems to be working fine. Speakers seem fine, wifi is good.
good luck to all having issues.
@tomyo123: You should be able to use any micro usb cable to charge it, all usb cables should be 5v I believe so it does not matter what you use.
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